Refund policy

Refunds

Refunds are applicable if you receive the product in a damage/tamper condition:

  1. We request our customers to open and check the product at the time of delivery. In case there is any damage found to the product, please send an email at info@satgurus.com within 48 hours of delivery of the product along with your order number.
  2. We will send you a replacement against the damaged product or we can issue a credit note which will be a valid for one year.
  3. We will bear the cost of sending you a replacement and getting the damaged product picked up from your place.

Cancellation Policy
For some reason if you do not wish to proceed with the order, inform us by sending an email at info@satgurus.com along with your order id. We will cancel your order and will issue a credit note / refund for the equivalent purchased amount. No cancellation would be entertained for the dispatched orders.